Privacy Policy
1NDYGO AI Solutions
Our Commitment to Your Privacy
1NDYGO AI SOLUTIONS PTY LTD ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. This policy complies with the Privacy Act 1988 (Commonwealth of Australia), the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws.
Information We Collect
Personal Information You Provide:
- Contact Information: Name, email address, phone number, business name
- Business Information: Company details, industry, revenue, team size
- Service Information: Project requirements, consultation topics, training preferences
- Payment Information: Billing details processed securely (we do not store payment card information)
- Communications: Emails, chat messages, consultation notes, support requests
Information We Collect Automatically:
- Usage Data: Pages visited, time spent, clicks, navigation paths, referral sources
- Device Information: IP address, browser type, operating system, device identifiers
- Location Data: General geographic location based on IP address
- Analytics: Website performance metrics via Google Analytics
- Cookies: Tracking technologies for functionality and analytics
How We Use Your Information
Service Delivery
- • Provide AI consulting services
- • Deliver training programs
- • Process payments securely
- • Send service confirmations
- • Provide customer support
Communication
- • Respond to inquiries
- • Send appointment reminders
- • Provide updates and news
- • Marketing communications (with consent)
- • Service notifications
Business Operations
- • Improve our services
- • Analyze website performance
- • Prevent fraud and abuse
- • Comply with legal obligations
- • Business planning and analytics
Legal Compliance
- • Meet regulatory requirements
- • Respond to legal requests
- • Protect rights and property
- • Ensure data security
- • Audit and compliance
How We Share Your Information
We Do NOT Sell Your Personal Information
We never sell, rent, or trade your personal information to third parties for their marketing purposes.
We May Share Information With:
- Service Providers: 1NDYGO booking hub (scheduling), Stripe (payments), Google Analytics (website analytics), Soro (SEO article embed on Insights), email service providers
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In case of merger, acquisition, or sale of assets (with notice)
- With Your Consent: For specific purposes with your explicit consent
Data Security & Protection
Technical Safeguards:
- • SSL/TLS encryption for data transmission
- • Secure Cloudflare infrastructure
- • Regular security audits
- • Access controls and authentication
- • Data backup and recovery systems
Organizational Safeguards:
- • Staff privacy training
- • Confidentiality agreements
- • Limited access on need-to-know basis
- • Regular policy reviews
- • Incident response procedures
Your Privacy Rights
Under Australian Privacy Act 1988:
- • Access your personal information
- • Request correction of inaccurate data
- • Make privacy complaints
- • Request information about practices
Under GDPR (EU Residents):
- • Right to access, rectify, or erase data
- • Right to data portability
- • Right to object to processing
- • Right to restrict processing
- • Right to withdraw consent
Under CCPA (California Residents):
- • Right to know what data is collected
- • Right to delete personal information
- • Right to opt-out of sale (we don't sell data)
- • Right to non-discrimination
How to Exercise Your Rights:
Contact us at support@1ndygo-ai.com with your request. We will respond within the timeframes required by applicable law.
Data Retention
We retain your personal information only as long as necessary:
- Active Clients: Duration of relationship plus 7 years for tax and legal requirements
- Prospects: Until opt-out or after 3 years of inactivity
- Website Analytics: 26 months (Google Analytics default)
- Legal Records: As required by law (typically 7 years)
Contact Us About Privacy
For questions, concerns, or requests regarding this Privacy Policy or our privacy practices:
External Complaints: If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
Legal Compliance Summary
This Privacy Policy complies with:
- • Privacy Act 1988 (Commonwealth of Australia)
- • General Data Protection Regulation (GDPR) - EU
- • California Consumer Privacy Act (CCPA) - USA
- • Personal Information Protection and Electronic Documents Act (PIPEDA) - Canada
- • Data Protection Act 2018 - UK