Privacy Policy

1NDYGO AI Business Consultancy

Effective Date: 19 September 2025 | Last Updated: 19 September 2025

Our Commitment to Your Privacy

1NDYGO AI Business Consultancy ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way. This policy complies with the Privacy Act 1988 (Commonwealth of Australia), the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws.

Information We Collect

Personal Information You Provide

  • Contact Information: Name, email address, phone number, business name
  • Business Information: Company details, industry, revenue, team size
  • Service Information: Training preferences, consultation topics, project requirements
  • Payment Information: Billing details processed securely through Stripe (we do not store payment card information)
  • Communication Records: Emails, chat messages, consultation notes, support requests

Information We Collect Automatically

  • Website Usage: Pages visited, time spent, clicks, referral sources
  • Device Information: IP address, browser type, operating system, device type
  • Location Data: General geographic location based on IP address
  • Analytics Data: Website performance metrics via Google Analytics
  • Cookies and Tracking: See our Cookie Policy section below

How We Use Your Information

Service Delivery

  • Provide AI consulting services
  • Deliver training programs
  • Process payments securely
  • Send service confirmations
  • Provide customer support

Communication

  • Respond to inquiries
  • Send appointment reminders
  • Provide updates and news
  • Marketing communications (with consent)
  • Service notifications

Business Operations

  • Improve our services
  • Analyze website performance
  • Prevent fraud and abuse
  • Comply with legal obligations
  • Business planning and analytics

Legal Compliance

  • Meet regulatory requirements
  • Respond to legal requests
  • Protect our rights and property
  • Ensure data security
  • Audit and compliance purposes

How We Share Your Information

We Do NOT Sell Your Personal Information

We never sell, rent, or trade your personal information to third parties for their marketing purposes.

We May Share Information With:

  • Service Providers: Calendly (scheduling), Stripe (payments), Google Analytics (website analytics), email service providers
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In case of merger, acquisition, or sale of assets (with notice)
  • Protection: To protect our rights, property, or safety, or that of our users
  • Consent: With your explicit consent for specific purposes

Data Security & Protection

Technical Safeguards

  • SSL/TLS encryption for all data transmission
  • Secure hosting on Cloudflare infrastructure
  • Regular security audits and updates
  • Access controls and authentication
  • Data backup and recovery systems

Organizational Safeguards

  • Staff privacy training and confidentiality agreements
  • Limited access on a need-to-know basis
  • Regular privacy policy reviews
  • Incident response procedures
  • Data retention and disposal policies

Your Privacy Rights

Under Australian Privacy Act 1988:

  • Access your personal information we hold
  • Request correction of inaccurate information
  • Make a complaint about privacy breaches
  • Request information about our privacy practices

Under GDPR (EU Residents):

  • Right to access, rectify, or erase your data
  • Right to data portability
  • Right to object to processing
  • Right to restrict processing
  • Right to withdraw consent

Under CCPA (California Residents):

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of sale (we don't sell data)
  • Right to non-discrimination

How to Exercise Your Rights:

Contact us at 1ndygo.aiconsultancy@gmail.com with your request. We will respond within the timeframes required by applicable law.

Cookies & Tracking Technologies

We use cookies and similar technologies to improve your experience on our website:

Essential Cookies

Required for website functionality, security, and basic operations.

Analytics Cookies

Help us understand how visitors use our website (Google Analytics).

Functional Cookies

Remember your preferences and provide enhanced features.

Third-Party Cookies

Set by our service providers (Calendly, Stripe) for their functionality.

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

  • Active Clients: For the duration of our business relationship plus 7 years for tax and legal requirements
  • Prospects: Until you opt out or after 3 years of inactivity
  • Website Analytics: 26 months (Google Analytics default)
  • Email Communications: Until you unsubscribe or after 5 years
  • Legal Records: As required by applicable laws (typically 7 years)

When we no longer need your information, we securely delete or anonymize it in accordance with our data retention schedule.

International Data Transfers

As we provide services internationally, your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions where available
  • Certification schemes and codes of conduct
  • Service provider agreements ensuring data protection

Our Service Providers:

  • • Cloudflare: Website hosting and security (global)
  • • Google: Analytics and workspace services (global)
  • • Calendly: Scheduling platform (USA)
  • • Stripe: Payment processing (global)

Children's Privacy

Our services are designed for businesses and professional audiences. We do not knowingly collect personal information from children under 16 years of age. If we become aware that we have collected information from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

  • We will update the "Last Updated" date at the top of this policy
  • For material changes, we will provide notice via email or website notification
  • We will maintain previous versions for reference
  • Your continued use of our services constitutes acceptance of the updated policy

Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

1NDYGO AI Business Consultancy
Privacy Officer
Email: 1ndygo.aiconsultancy@gmail.com
Subject Line: "Privacy Inquiry"
Response Time:
• General inquiries: 5 business days
• Access requests: 30 days
• Urgent privacy matters: 2 business days

External Complaints: If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

Legal Compliance Summary

This Privacy Policy complies with:

  • Privacy Act 1988 (Commonwealth of Australia)
  • General Data Protection Regulation (GDPR) - EU
  • California Consumer Privacy Act (CCPA) - USA
  • Personal Information Protection and Electronic Documents Act (PIPEDA) - Canada
  • Data Protection Act 2018 - UK