Privacy Policy | 1NDYGO AI

Our Commitment to Your Privacy

1NDYGO AI SOLUTIONS PTY LTD ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. This policy complies with the Privacy Act 1988 (Commonwealth of Australia), the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws.

Information We Collect

Personal Information You Provide:

Contact Information: Name, email address, phone number, business name
Business Information: Company details, industry, revenue, team size
Service Information: Project requirements, consultation topics, training preferences
Payment Information: Billing details processed securely (we do not store payment card information)
Early reviewer notes (1NTEGRAGUARD Audit): If you submit a note at 1ndygo-ai.com/audit/review, we collect your name, region, LinkedIn profile URL, review text and email. We publish name, region, LinkedIn and the review on 1ndygo-ai.com/audit only after you consent and 1NDYGO approves it. Email is never published.
Communications: Emails, chat messages, consultation notes, support requests

Information We Collect Automatically:

Usage Data: Pages visited, time spent, clicks, navigation paths, referral sources
Device Information: IP address, browser type, operating system, device identifiers
Location Data: General geographic location based on IP address
Analytics: Website performance metrics via Google Analytics
Cookies: Tracking technologies for functionality and analytics

How We Use Your Information

Service Delivery

Provide AI consulting services
Deliver training programs
Process payments securely
Send service confirmations
Provide customer support

Communication

Respond to inquiries
Send appointment reminders
Provide updates and news
Marketing communications (with consent)
Service notifications

Business Operations

Improve our services
Analyze website performance
Prevent fraud and abuse
Comply with legal obligations
Business planning and analytics

Legal Compliance

Meet regulatory requirements
Respond to legal requests
Protect rights and property
Ensure data security
Audit and compliance

How We Share Your Information

We Do NOT Sell Your Personal Information

We never sell, rent, or trade your personal information to third parties for their marketing purposes.

We May Share Information With:

Service Providers: 1NDYGO booking hub (scheduling), Stripe (payments), Google Analytics (website analytics), Soro (SEO article embed on Insights), email service providers
Legal Requirements: When required by law, court order, or government request
Business Transfers: In case of merger, acquisition, or sale of assets (with notice)
With Your Consent: For specific purposes with your explicit consent

Data Security & Protection

Technical Safeguards:

SSL/TLS encryption for data transmission
Secure Cloudflare infrastructure
Regular security audits
Access controls and authentication
Data backup and recovery systems

Organizational Safeguards:

Staff privacy training
Confidentiality agreements
Limited access on need-to-know basis
Regular policy reviews
Incident response procedures

Your Privacy Rights

Under Australian Privacy Act 1988:

Access your personal information
Request correction of inaccurate data
Make privacy complaints
Request information about practices

Under GDPR (EU Residents):

Right to access, rectify, or erase data
Right to data portability
Right to object to processing
Right to restrict processing
Right to withdraw consent

Under CCPA (California Residents):

Right to know what data is collected
Right to delete personal information
Right to opt-out of sale (we don't sell data)
Right to non-discrimination

How to Exercise Your Rights:

Data Retention

We retain your personal information only as long as necessary:

Active Clients: Duration of relationship plus 7 years for tax and legal requirements
Prospects: Until opt-out or after 3 years of inactivity
Website Analytics: 26 months (Google Analytics default)
Legal Records: As required by law (typically 7 years)

Contact Us About Privacy

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices:

Email: support@1ndygo-ai.com
Response Time: 5 business days
Privacy Officer: 1NDYGO AI Solutions

External Complaints: If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

Legal Compliance Summary

This Privacy Policy complies with:

Privacy Act 1988 (Commonwealth of Australia)
General Data Protection Regulation (GDPR) - EU
California Consumer Privacy Act (CCPA) - USA
Personal Information Protection and Electronic Documents Act (PIPEDA) - Canada
Data Protection Act 2018 - UK